Refund & Cancellation Policy
Last Updated: 8/02/2026
At Pasto, we aim to provide transparency and fairness for restaurants and customers. This Refund & Cancellation Policy explains how cancellations and refunds are handled on our platform.
1. Current Phase – Self Order Mode
At present, Pasto operates in Self Order mode, where:
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Orders are created and managed internally by the restaurant
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Customers place orders physically at the restaurant
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No online customer ordering or delivery is enabled
Cancellations
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Cancellation of an order is entirely at the restaurant's discretion
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Once an order is prepared or served, cancellation may not be possible
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Pasto does not control or enforce cancellation decisions in Self Order mode
Refunds
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Refunds (if any) are handled directly by the restaurant
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Pasto does not process or issue refunds during Self Order mode
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The mode of refund (cash, UPI, etc.) is decided by the restaurant
2. Role of Pasto
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Pasto acts as a technology platform only
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We provide tools to record and manage orders
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We do not participate in payment collection, food preparation, or customer service during Self Order
3. Future Online Ordering & Delivery (When Enabled)
Once customer ordering and delivery features are live:
Cancellations
Cancellation eligibility will depend on:
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Order status (accepted, preparing, dispatched)
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Restaurant's cancellation policy
Cancellation rules will be clearly shown before order confirmation
Refunds
Refunds will be initiated based on:
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Order cancellation status
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Failed or incomplete orders
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Service-related issues (as applicable)
Refunds may take 5–7 business days to reflect, depending on the payment method
4. Non-Refundable Cases (Future Scope)
Refunds may not be applicable in cases such as:
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Orders canceled after preparation has started
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Incorrect orders placed by the customer
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Delays caused by uncontrollable factors (traffic, weather, etc.)
5. Policy Updates
This policy may be updated as new features are introduced.
Any changes will be communicated via the app or website.
6. Contact Us
For questions related to cancellations or refunds:
📧
Email: info@kainomind.com
📞
Phone: +91 98733 21793
🌐
Website: https://pasto.in/
